Returns & Exchanges
At EzyDog, we want you and your canine companion to be completely satisfied with your purchase. If your gear isn't a perfect fit, you can return or exchange unused items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Ensure all items are in their original, hair-free condition with tags attached, and pack them securely in the original shipping box if possible.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return package.
Drop Off and Track
Take your package to any authorized carrier location; once we receive and inspect the gear, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing